Debt Collector

About the role

GymNation is looking for a dedicated Debt Collector to join its finance team in Jeddah. You will be the primary point of contact for members with overdue payments, helping them settle balances while maintaining a respectful and supportive experience.

Key responsibilities

• Contact members with arrears via phone or email to discuss outstanding balances.
• Negotiate payment plans and arrange timely cash collection in line with company policy.
• Update member records, payment statuses, and notes in internal billing systems.
• Prepare daily and weekly reports on collection activities and outstanding amounts.
• Collaborate with finance and membership teams to resolve billing disputes and answer member inquiries.
• Ensure compliance with local debt‑collection regulations and data‑privacy standards.

Required profile

• Strong communication and objection‑handling abilities.
• Detail‑oriented with excellent organizational skills.
• Ability to prioritize multiple accounts and meet collection targets.
• Familiarity with subscription‑based or membership‑focused environments is a plus.

Required skills

• Debt Collection
• Cash Collection
• Billing systems
• Finance
• Spreadsheets
• Basic reporting tools
• Computer literacy