Director - Service Management

About the role

CSG is looking for a Director of Service Management based in Riyadh. The main purpose is to support the regional team by driving managed services (MS) pursuits in the assigned region, helping CSG win MS contracts and grow its managed services business. The role oversees MS contracts, drives commercial contract management and business improvement, and positions CSG as a senior partner for customers and partners.

Key responsibilities

• Help regional sales teams identify the right MS opportunities and take part in MS sales qualification
• Support the execution of regional go-to-market plans and drive a standardized approach to solution, service design and commercials for MS sales
• Lead MS sales pursuits, combining technical, service and commercial solutions with sales, presales, finance, PS and operations
• Oversee MS contracts in the region and drive commercial and operational performance improvement
• Work with Global Operations and Global Services to implement the MS TOM and MS engagement model, and build MS commercial and service capability
• Support the building of onsite operational and contract P&L management capability and organizational development to replicate the needed skills
• Contribute to MS business strategy and planning

Required profile

• 10+ years in Managed Services and Outsourcing in the communications industry
• Experience selling, building, delivering and running large BSS managed services or outsourcing contracts in communications
• Demonstrable experience building support internally at all levels and operating at senior level with all stakeholders
• Experience in Telco, cable, media and other adjacent markets
• Regular and reliable attendance; domestic and/or international travel up to an unspecified percentage

Required skills

• Extensive market knowledge of communications and managed services
• Ability to work in a matrix across functional groups and lead complex projects at senior level
• Effective communication with customers and partners at executive level
• Proficiency with Microsoft Office applications
• Business English reading, writing, speaking and understanding