E-Commerce & Marketplace Operations Executive

About the role

We are seeking an E‑Commerce & Marketplace Operations Executive to oversee daily operations of our online store and multiple marketplaces such as Zid, Amazon and Trendyol. The role covers the full order lifecycle, from receipt through picking, packing, shipping and delivery, while ensuring inventory accuracy and timely issue resolution.

Key responsibilities

• Manage and monitor daily orders through the Zid dashboard and other marketplace portals.
• Coordinate picking, packing and shipment with the warehouse team, ensuring orders are processed within required turnaround times.
• Handle operational issues including missing items, incorrect orders, cancellations, exchanges and returns.
• Maintain accurate order and shipment status updates across all sales channels.
• Synchronize inventory levels between the e‑commerce site, warehouses and branches, and oversee stock transfers.
• Monitor low‑stock alerts, resolve SKU, barcode and product‑mapping discrepancies, and support logistics partners.

Required profile

• Highly organized and hands‑on professional capable of coordinating between warehouse, branches, customer service, marketplaces and logistics partners.
• Minimum two years of experience managing e‑commerce or marketplace operations.

Required skills

• SKU management
• Amazon Seller Central
• Inventory synchronization
• Zid platform
• Inventory management
• Order fulfillment
• Logistics operations
• Google Sheets
• Microsoft Excel