Enterprise Systems Support Manager

Confidential Jobs

Senior 🇬🇧 English

Job description

About the role

We are looking for an Enterprise Systems Support Manager to lead our enterprise technical support services, ensuring high‑quality support, operational efficiency and continuous improvement across our technology environment.

Key responsibilities

Lead and manage technical support teams and daily operations.
Establish support standards, service improvement initiatives and monitor SLA compliance.
Oversee major incidents, escalations and coordinate with infrastructure and application teams.
Develop and maintain support processes, knowledge‑base and documentation.
Manage vendor relationships and support contracts.

Required profile

Bachelor’s degree in Information Technology or a related field.
Minimum 10 years of experience in technical support, including leadership roles.
Proven ability to drive service delivery and manage large‑scale support operations.

Required skills

IT service management
Incident management
Service delivery
Vendor management
Problem‑solving
Leadership
Communication

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Published 1 month ago

Expires 1 week from now

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