Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to deliver professional, customer‑focused service to our guests. You will be the first point of contact, ensuring each stay is memorable from arrival through departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high guest satisfaction.
• Greet guests by name, escort them to their rooms, and conduct hotel familiarisation.
• Assist guests with enquiries about hotel activities, local attractions, and services.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, promotions, and local information.
• Accurately process check‑in/check‑out, manage incidental charges, and follow Front Desk cashiering standards.
• Protect guest privacy and adhere to all hotel policies and procedures.

Required profile

• Degree in hospitality or related field.
• Previous Front Office experience in a hotel environment.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and team‑working abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Computer literacy.
• Experience with Opera hotel management system (preferred).