Front Office Agent – Hotel Guest Services

About the role

The Front Office Agent is the first point of contact for guests at Kempinski Al Khobar. You will manage check‑in and check‑out processes, ensure smooth cash handling and deliver a friendly, professional service that reflects the hotel’s high standards.

Key responsibilities

• Register arriving guests, assign rooms and accommodate special requests while adhering to Kempinski and LQA standards.
• Process departures, verify final charges, receive payment, settle accounts and issue invoices.
• Handle front‑office cash transactions, foreign‑currency exchange and balance the cash float at shift end.
• Answer guest inquiries by phone or in person, provide information, and refer issues to appropriate departments.
• Coordinate room status updates with housekeeping, including late check‑outs, early arrivals and special requests.
• Promote hotel rooms and ancillary services using suggestive selling techniques.
• Maintain a tidy workstation and stay informed about hotel products, services and daily activities.

Required profile

• Professional and positive demeanor with strong guest‑service orientation.
• Ability to handle cash, perform credit checks and process payments accurately.
• Good communication skills for interacting with guests and internal teams.
• Attention to detail and ability to follow established procedures.
• Flexibility to adapt to additional tasks as required by hotel operations.

Required skills