Front Office Supervisor (Saudi National)

About the role

SLS The Red Sea, a lifestyle resort on the Red Sea coast of Saudi Arabia with 150 rooms, five food and beverage venues and a spa, is building its team after opening. As Front Office Supervisor, you will work closely with the Duty Manager to oversee front desk operations, guide the team in delivering exceptional service and make sure every guest interaction reflects the resort's bold, playful and personalized hospitality.

Key responsibilities

• Supervise daily Front Office operations, including guest arrivals, departures, room assignments and cashiering.
• Lead and support Front Office colleagues to keep service standards high and operations smooth.
• Welcome VIPs and returning guests with personalized, memorable experiences.
• Handle guest requests, concerns and complaints professionally, with timely resolution and follow-up.
• Run daily briefings and keep communication effective across shifts and departments.
• Oversee procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance.
• Coordinate with Housekeeping, Engineering, Reservations, Security and other departments.
• Look for ways to improve guest satisfaction through room upgrades, upselling and personalized recommendations.
• Promote the Disloyalty loyalty program and encourage guest engagement.
• Monitor guest profiles, preferences and feedback to improve service.
• Ensure compliance with hotel policies, financial procedures, safety standards and guest confidentiality, and support the Duty Manager in resolving day-to-day issues.

Required profile

• Minimum 2 years of experience in Front Office or guest-facing operations in a luxury, five-star or lifestyle hotel.
• Previous supervisory experience preferred.
• Diploma or relevant qualification in Hospitality Management is an advantage.
• Strong English verbal and written communication; excellent guest service, leadership and problem-solving skills.
• Strong organization, attention to detail and ability to stay calm in a fast-paced environment.
• Team-oriented, flexible to work shifts, weekends and public holidays.

Required skills

• Experience with Opera Cloud PMS or similar hotel management systems.
• Guest service, leadership and problem-solving.