Guest Operations Specialist

About the role

We are looking for a Specialist – Guest Operations to join our Destination Management Company (DMC), a subsidiary of Red Sea Global. The role supports the end‑to‑end guest experience across hotels, resorts and transportation services, ensuring seamless arrivals, departures and on‑site assistance.

Key responsibilities

• Coordinate with the Reservations team, hotels, resorts and transport providers to confirm bookings and guarantee smooth service delivery.
• Prepare pre‑arrival communications and logistical arrangements for guests.
• Process bookings, transactions and last‑minute “go‑show” reservations using internal platforms.
• Welcome guests, assist with arrival, departure and special needs, and escort them to transport areas while overseeing luggage handling.
• Respond to guest inquiries via phone, WhatsApp, email and live chat.
• Maintain daily guest records, manifests, booking logs and operational reports.
• Lead alignment meetings with hotel representatives and participate in management meetings to address operational priorities.
• Analyse operational reports, identify improvement areas and report incidents through proper channels.
• Collect, analyse and act on guest feedback and resolve complaints promptly.

Required profile

• Strong attention to detail and ability to manage multiple guest touchpoints.
• Excellent communication skills across written and verbal channels.
• Proactive problem‑solver with a service‑oriented mindset.

Required skills

• Booking & Reservation Systems
• Customer Communication Platforms
• Data Management & Documentation
• Operational Coordination
• Service Quality Monitoring

What we offer

• Opportunity to work within a leading destination management company in Saudi Arabia.
• Exposure to B2B and B2C hospitality operations.
• Collaborative environment with cutting‑edge technology.