Guest Relations Manager – Saudi National (Riyadh)

About the role

The Guest Relations Manager is responsible for overseeing and directing all aspects of guest relations at Sofitel Riyadh, ensuring a five‑star experience and maximum guest satisfaction.

Key responsibilities

• Live and project the company’s goal, philosophy, vision, mission and core values.
• Prepare weekly duty rosters and supervise Guest Relation Officers.
• Maintain transparent communication with related departments to handle customer requests and complaints efficiently.
• Conduct house tours, site inspections and special room drops for VIP guests.
• Escort arriving, departing and external guests, ensuring proper suite allocation and amenities.
• Greet residence guests personally and promote inter‑hotel sales and in‑house facilities.
• Handle guest complaints according to Sofitel standards, ensuring follow‑up and proper recording.
• Liaise with Concierge, Butler and Sofitel Club for events, promotions and special VIP requests.

Required profile

• Strong written and verbal communication skills in English.
• Ability to develop rapport with colleagues, management and guests.
• Calm, courteous demeanor with good judgment when dealing with difficult guests.
• Degree from a School of Tourism & Hotel Management.
• Minimum 3‑5 years relevant experience, including at least 2 years in a supervisory role.