Guest Service Agent

About the role

Rotana Hotels & Resorts is seeking a dynamic Guest Service Agent to join its Front Office team in Saudi Arabia. You will be the first point of contact for guests, delivering warm, professional service that creates memorable stays.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures following SOPs.
• Promote and sell rooms to walk‑in guests while handling day‑to‑day facility issues.
• Process cash, cheques and foreign‑currency transactions in line with the hotel’s credit policy.
• Maintain a fully stocked and operational Guest Service Desk at all times.
• Collaborate with Housekeeping, Finance and Reservations to ensure seamless guest experiences.
• Protect guest privacy by safeguarding personal information.
• Stay knowledgeable about hotel policies, facilities and ongoing events.

Required profile

• Degree in Hospitality or related field (preferred).
• Previous Front Office experience in a hotel environment.
• Excellent written and verbal English; additional language proficiency is a plus.
• Strong interpersonal, problem‑solving and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with the Opera property management system.