Host/Hostess (Saudi Nationality)

About the role

As a Host/Hostess you will play a key role in delivering exceptional guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. You will be the face of the restaurant, creating a refined and personalized arrival experience that reflects the reliable and adaptable spirit of IBIS.

Key responsibilities

• Welcome and engage guests in a warm, professional manner aligned with IBIS service standards.
• Manage guest seating, table allocations, and dining flow based on reservations and walk‑in guests.
• Coordinate with the service team to accommodate guest requests and ensure expectations are met.
• Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest inquiries, feedback, and concerns professionally, escalating when required.
• Manage reservations accurately using the restaurant reservation system and confirm details with relevant team members.
• Answer phone calls professionally and assist guests with inquiries and bookings.
• Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.

Required profile

• Preferably 1 year experience in a guest‑facing or hospitality environment.
• High school diploma or equivalent; hospitality‑related education is an advantage.
• Excellent communication skills in English; Arabic language skills are highly desirable.
• Confident, welcoming, and professional personality with a passion for guest service.
• Ability to manage busy service periods while remaining calm, organized, and attentive.
• Flexible availability to work weekends, evenings, and holidays as required.
• Well‑groomed and professional appearance in line with IBIS brand standards.