Housekeeping Coordinator

About the role

The Housekeeping Coordinator acts as the communication hub for the housekeeping department, ensuring seamless interaction between front office, engineering, and guest services. This role supports daily operations, maintains standards, and helps deliver the luxury experience expected by Sofitel guests.

Key responsibilities

• Coordinate room status updates with Front Office and liaise with Engineering for repairs.
• Maintain accurate housekeeping records, update the Property Management System, and prepare daily assignment sheets.
• Track lost & found items, monitor stock levels, and manage supply requisitions.
• Handle guest requests, VIP room preparations, and follow up on complaints to ensure timely resolution.
• Assist in room allocation, prioritize cleaning schedules, and monitor staff productivity.
• Ensure compliance with Sofitel luxury service standards and departmental SOPs.

Required profile

• Previous experience in housekeeping or hotel operations, preferably in a luxury hotel.
• Familiarity with Property Management Systems (e.g., Opera) is a plus.
• Strong communication, organizational abilities, and capacity to work under pressure.
• Good command of English; additional languages are advantageous.
• Attention to detail and a high level of professionalism.

Required skills

• Opera PMS (or similar Property Management System)

What we offer

• Flexible shifts, including weekends and holidays.
• Office‑based role with frequent cross‑department coordination.