IT Account Administration Specialist

About the role

Join the IT Account Administration Team at Greenberg Traurig’s Riyadh Regional Headquarters. As an IT Account Administration Specialist you will create, maintain, and secure user accounts across a wide range of internal and third‑party systems, ensuring timely access provisioning and de‑provisioning for all employees.

Key responsibilities

• Create and manage Active Directory and ADERANT accounts, including changes, deactivations, and deletions.
• Administer cloud identities in Microsoft Entra (Azure) and manage Office 365 licenses.
• Maintain user accounts in third‑party platforms such as Dropbox, Box, Google Workspace, ShareFile, Preparis, eFax, PingOne Identity, and Zoom.
• Configure and update firm‑wide distribution lists and cloud groups.
• Log, track, and resolve all requests through the Ivanti ticketing system.
• Coordinate approvals with the Office of Firm Counsel and record recertification data in a SQL database.
• Provide Tier I and on‑call support for the Account Administration Team.
• Assist in training new Helpdesk and Account Administration staff.
• Participate in process improvements and act as a subject‑matter expert on technology projects.

Required profile

• Strong problem‑solving and decision‑making abilities in a fast‑paced environment.
• Excellent communication skills for cross‑team collaboration.
• Dedicated work ethic with a proactive, can‑do attitude.
• Willingness to work overtime and participate in an on‑call rotation.

Required skills

• Active Directory / ADERANT
• Microsoft Entra (Azure)
• Office 365 administration
• Ivanti ticketing system
• SQL database basics
• Dropbox, Box, Google Workspace, ShareFile, Preparis, eFax, PingOne Identity, Zoom

What we offer

• Competitive compensation package.
• Comprehensive benefits.
• Collaborative, innovative work environment.
• Opportunities for professional growth within a global law firm.