IT Administrative Analyst (Educational Institute Experience)

About the role

Eram Talent is looking for a proactive, detail-oriented IT Administrative Analyst to support the day-to-day administration, reliability and continuity of digital systems, user devices and classroom technology. Reporting to the Operations Manager, the role covers IT systems, end-user support, digital platforms, hardware and audio-visual coordination, and operational readiness across the school environment. The workplace is on site.

Key responsibilities

• Administer and support core digital platforms such as Student Information Systems (SIS), Learning Management Systems (LMS), Google Workspace and communication platforms.
• Manage user accounts, permissions and access while complying with security and data protection policies.
• Monitor system performance, troubleshoot issues and escalate incidents when needed.
• Configure, deploy, maintain and support school-owned devices such as laptops, iPads and shared peripherals.
• Coordinate device inventory, repairs, warranties, replacements and lifecycle management.
• Support audio-visual systems (projectors, displays, sound systems, conferencing equipment) and their setup for lessons, meetings, events and assemblies.
• Help with academic year preparation: user onboarding, class creation, device allocation and system configuration.
• Maintain documentation of systems, devices, licences, warranties and vendor support activities.
• Coordinate with external vendors for hardware, software and AV support, and support continuity planning, security and incident response.
• Work with Academic, Admissions, HR, Finance and Operations teams, and help with reporting, coordination and technology projects.
• Ensure compliance with safeguarding, data protection, confidentiality and acceptable use policies.

Required profile

• Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems or a related field.
• At least 7 years of experience in IT support, systems administration or digital operations.
• Hands-on experience supporting laptops, iPads and end-user devices.
• Previous experience in an educational or school environment is preferred.
• Strong organisational, documentation and problem-solving skills, and excellent communication with non-technical users.

Required skills

• Familiarity with Google Workspace, SIS, LMS or similar platforms.
• Experience supporting audio-visual equipment and classroom technology is an advantage.