IT Support Officer

About the role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Handle business‑critical IT tasks and system improvements. Enable faster and smarter business processes and employee productivity.

Key responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly.
• Implement applications and software upgrades and troubleshoot performance issues.
• Train employees in using software and hardware, providing technical support when needed.

Required profile

• Two years of experience in IT.
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.

Required skills

• Mac OS X
• Windows
• Microsoft Office suite
• Adobe applications
• Google Workspace
• Enterprise backup and recovery procedures
• System performance monitoring tools