Junior 3PL Account Manager

About the role

HungerStation, part of the Delivery Hero Group, is hiring a Junior 3PL Account Manager in Riyadh. The role covers third-party logistics (3PL) management, rider performance tracking and governance of the 3PL network.

Key responsibilities

• Monitor 3PL compliance with company standards and regulations, and run a structured feedback loop with 3PL partners to evaluate their satisfaction and operational challenges.
• Resolve 3PL issues within the agreed SLA timelines and own the communication channels that feed data to the logistics team.
• Operational support for 3PL companies, facilitate onboarding and ensure onboarding requirements are met.
• Support full-time riders and manage CRC escalations, and help ensure supply availability in cities and acquisition of new 3PLs.
• Track and analyse active rider performance through reporting dashboards, ensure riders comply with HS standards, and give senior management actionable insights from fleet and 3PL data.
• Integrate 3PL operations into the logistics network, document onboarding processes, operational guidelines and performance standards, conduct market research and benchmark against industry standards.
• Maintain accurate records of rider and 3PL company activities for transparency and accountability.

Required profile

• 0 to 3 years of relevant experience.
• Diploma; a bachelor's degree is preferred.
• Basic knowledge of logistics.
• Problem-solving skills and excellent communication skills.