Junior IT Coordinator

About the role

We are seeking a motivated Junior IT Coordinator to join our team and support daily IT operations. The role offers hands‑on experience with hardware, software, networking and user administration in a fast‑moving environment.

Key responsibilities

• Provide first‑level technical support for hardware, software, network and system issues.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Set up workstations, user accounts, email accounts and system access for new employees.
• Troubleshoot hardware, software and network connectivity problems.
• Monitor and maintain IT infrastructure to ensure availability.
• Coordinate with external vendors for maintenance and support.
• Perform software installations, updates and security patches.
• Maintain accurate records of IT assets, licenses and inventory.
• Support backup and recovery processes.
• Assist in IT projects and system improvements.
• Ensure compliance with IT policies and cybersecurity standards.
• Document support requests and resolutions in the ticketing system.
• Support meeting rooms, video‑conferencing and office technology.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Information Systems or related field.
• 1–3 years of experience in IT support, help desk, desktop support or IT coordination (fresh graduates with relevant internships considered).

Required skills

• Microsoft Windows Operating Systems
• Microsoft 365 / Office 365
• Active Directory
• Basic Networking (TCP/IP, DNS, DHCP)
• LAN/WAN Support
• Hardware & Software Troubleshooting
• Printer and Peripheral Support
• Remote Desktop Support
• Microsoft Office Suite
• Antivirus & Endpoint Security
• IT Asset Management
• IT Ticketing Systems (ServiceNow, Jira, Freshservice, Zendesk)