Key Account Manager

About the role

As a Key Account Manager at Unifonic, you will own the strategic perception of our AI‑native customer experience platform among enterprise customers in the MENA region. You will act as a trusted advisor, driving growth and ensuring long‑term value for our most important accounts.

Key responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans to drive expansion.
• Identify opportunities for upselling and cross‑selling additional products and services.
• Conduct regular business reviews and ensure high customer satisfaction.
• Collaborate with Customer Success and internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Lead commercial discussions, prepare proposals, negotiate contracts, and support deal closure.
• Contribute to the team’s revenue and growth objectives.

Required profile

• Minimum 6 years of experience in Enterprise Sales, Key Account Management, or related fields.
• Proven track record of managing strategic enterprise accounts and achieving revenue targets.
• Strong relationship‑building, strategic thinking, and commercial acumen.
• Ability to act as a trusted advisor to senior executives.

Required skills

• CRM (customer relationship management) systems proficiency.

What we offer

• Opportunity to shape the future of communications in emerging markets.
• Collaborative, creative, and fun work environment.
• Growth potential within a fast‑expanding AI‑driven company.