Night Manager (Saudi National)

About the role

SLS The Red Sea, a lifestyle resort on the Red Sea coast of Saudi Arabia, is looking for a Night Manager (Saudi National). You will be the senior leader overseeing overnight operations, leading the overnight team and acting as the main point of contact for guest and operational matters after hours, from VIP arrivals and service recovery to night audit, safety and cross-department coordination.

Key responsibilities

• Lead and oversee overnight operations, maintaining service, safety and operational standards across all areas.
• Act as senior management representative at night, welcome and assist VIP and loyalty guests, and handle guest feedback, complaints and service recovery.
• Oversee night audit, room assignments, late arrivals, early departures, group movements and VIP arrivals and departures.
• Conduct regular property walkthroughs and coordinate with Security, Engineering and other teams on emergencies, ensuring compliance with safety, security, health and hygiene procedures.
• Coordinate with Front Office, Housekeeping, Engineering and Security, lead shift briefings and handovers, and coach overnight colleagues.
• Support the Night Auditor with revenue balancing, transaction reconciliation and discrepancies, review high-balance accounts, credit risks and rebates, and authorise late check-outs, complimentary postings, paid-outs and adjustments within assigned authority.
• Identify upselling opportunities, ensure accurate guest registration and records, and keep guest information accurate in Opera PMS.
• Maintain the Duty Manager Logbook, manage overbooking and other unexpected situations, and prepare overnight reports for teams and senior leaders.

Required profile

• Degree or diploma in Hospitality Management or a related field preferred.
• Minimum 3 years of Front Office experience, including a supervisory or leadership role; luxury or high-end hospitality experience preferred.
• Excellent command of English; Arabic or additional languages are an advantage.
• Flexible to work overnight shifts, weekends and public holidays.

Required skills

• Strong working knowledge of Opera PMS and Microsoft Office.
• Understanding of Front Office operations, night audit procedures, guest service and hotel safety requirements.
• Confidence handling guest complaints, operational challenges and emergencies independently.