Onsite Patient Experience Coordinator

About the role

Taiba Hospital is hiring an Onsite Patient Experience Coordinator (Job Code: PEC-005) within its Patient Experience department. The coordinator works directly with patients and families, supporting their comfort and satisfaction through daily rounds, feedback handling and clear communication.

Key responsibilities

• Welcome patients and visitors, greeting and guiding them
• Carry out daily patient rounds checking comfort and satisfaction
• Respond to non-medical requests and inquiries
• Record complaints and support timely follow-up
• Handle patient calls, emails and inquiries
• Work with hospital teams to improve patient experiences

Required profile

• High school diploma or an Associate Degree in a relevant field
• 1-3 years of patient-facing, hospitality or customer service experience
• Healthcare experience is preferred
• Fluency in Arabic and English, written and spoken
• Understanding of patient rights and customer service standards

Required skills

• Familiarity with Microsoft Office applications and basic system navigation
• Strong interpersonal and problem-solving skills
• Clear, respectful and reassuring communication
• Client focus, emotional intelligence, teamwork and adaptability