Passenger Service Supervisor (Taif)

About the role

The Passenger Service Supervisor leads the Passenger Services team at Taif airport, ensuring seamless check‑in, boarding and special assistance operations while maintaining regulatory compliance and high customer satisfaction.

Key responsibilities

• Perform all Passenger Service agent duties and supervise the team during shift.
• Lead, coach and motivate staff to meet departmental KPIs and SOPs.
• Monitor attendance, conduct briefings, assign tasks and review work for accuracy.
• Manage gate and transfer desk processes in line with service level agreements.
• Coordinate with PRM team for special handling requests (WCHR, UM, DEPU).
• Oversee flight close‑out, dispatch paperwork and queue management at the departure terminal.
• Handle crisis situations such as flight disruptions, delays or system failures.
• Ensure compliance with uniform, appearance and personal protective equipment policies.
• Update reports on equipment failures, discrepancies and incidents.
• Develop work plans, set priorities and implement performance improvement actions.

Required profile

• Proven experience in passenger handling or airport operations.
• Strong leadership and team‑coaching abilities.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and make quick decisions during disruptions.
• Attention to detail and commitment to safety and regulatory standards.

Required skills