Product Owner – Client Experience (Remote, Saudi Arabia)

About the role

This role focuses on shaping and improving the post‑payment experience for a global digital product used by millions of customers worldwide. You will ensure paying users quickly reach meaningful value by connecting with relevant matches and engaging early in their journey.

Key responsibilities

• Own and continuously improve the post‑payment customer journey across core product experiences.
• Increase user activation by helping paying customers find high‑quality matches and sustain early communication within the first week.
• Identify friction points in discovery, recommendation, and matching flows and design solutions to improve relevance and satisfaction.
• Optimize the quality and personalization of offers, invites, and recommendations based on user behavior and preferences.
• Define and refine customer segmentation strategies to tailor experiences to different user needs.
• Collaborate with analytics, engineering, and design teams to test hypotheses, measure impact, and iterate on solutions.
• Develop engagement and reactivation mechanics, including personalization, gamification, and communication tools.

Required profile

• Strong experience in B2C product management, especially with discovery, matching, or recommendation systems.
• Proven track record of improving user activation, onboarding, or time‑to‑value in consumer‑facing digital products.
• Solid understanding of customer journey design in post‑payment or subscription environments.
• Experience with data‑driven product development, experimentation, A/B testing, and behavioral analysis.
• Ability to design and improve segmentation, personalization, and recommendation logic.
• Fluent Russian language skills.

Required skills

• B2C product management
• Data‑driven product development
• A/B testing and experimentation
• Segmentation and personalization
• Recommendation system design

What we offer

• Fully remote work opportunity
• 28 calendar days of annual vacation
• 7 wellness days per year
• Annual training and development