QA Engineer

About the role

The QA Engineer will lead quality assurance activities, ensuring that products and processes meet customer specifications and regulatory standards. This role works closely with cross‑functional teams to investigate complaints, drive corrective actions, and continuously improve the quality management system.

Key responsibilities

• Administer quality‑related activities and develop quality control plans per customer requirements.
• Prepare and approve pre‑production documents and vendor documentation.
• Investigate and resolve customer complaints, non‑conformances, and product deficiencies.
• Drive CAPA processes, ensure timely closure, and monitor improvement trends.
• Maintain and improve the Quality Management System (QMS) to meet ISO/API standards.
• Coordinate with customers on quality issues and process complaints.
• Conduct internal and external audits, vendor evaluations, and third‑party inspections.
• Prepare quality reports, standard procedures, and statistical studies to verify process capability.
• Manage non‑conforming materials and products.
• Perform documentation, coordination, and other tasks assigned by superiors.

Required profile

• Diploma or degree in Quality, Engineering or a related discipline.
• Minimum 8 years of experience in Quality Assurance or Quality Control.
• Strong knowledge of Quality Management System requirements, relevant product standards, and codes.
• Experience as a lead auditor, internal auditor or quality system trainer.
• Fluent in written and spoken English and Arabic.
• Proficient in Microsoft Office and familiar with ERP systems.

Required skills

• Microsoft Office
• ERP systems
• Quality Management System (QMS)