Receptionist / Lifestyle Concierge

About the role

The Receptionist / Lifestyle Concierge serves as the first point of contact for residents, visitors, and prospective tenants, delivering exceptional customer service and supporting daily community operations. This role ensures smooth front‑desk operations, coordinates with internal teams, and enhances the overall resident experience in line with hospitality standards.

Key responsibilities

• Welcome residents, visitors, and prospective tenants in a professional and friendly manner.
• Answer phone calls, emails, and resident inquiries promptly and professionally.
• Receive, log, and follow up on resident requests and service tickets until resolution.
• Coordinate with Maintenance, Housekeeping, Security, and Leasing teams to ensure timely completion of requests.
• Assist residents with amenity bookings, facility reservations, and lifestyle services.
• Register visitors, contractors, and deliveries according to community procedures.
• Support residents during move‑in and move‑out processes, providing necessary information and assistance.
• Maintain accurate records of resident requests, complaints, and front‑desk activities.
• Escalate unresolved issues to the Front Desk Supervisor or Community Manager.
• Ensure the reception area is clean, organized, and presents a professional image.
• Provide information about community facilities, services, events, and policies.
• Support coordination of resident events and community engagement activities.
• Maintain confidentiality of resident and company information at all times.
• Perform other duties assigned by the Front Desk Supervisor or Community Manager.

Required profile

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Effective problem‑solving abilities.
• Good time‑management and attention to detail.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with Property Management Systems (preferred).