Remote Arabic Customer Support Specialist

About the role

We are looking for a detail‑oriented Remote Arabic Customer Support Specialist to provide professional assistance to Arabic‑speaking customers. The role involves handling inquiries via email, chat, or phone, resolving issues promptly, and ensuring a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) through email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot common issues, identify root causes, and guide customers to solutions.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Document all interactions in the CRM system and maintain up‑to‑date case records.
• Monitor case progress, follow up on open tickets, and ensure timely resolution.
• Maintain communication standards, handle complaints with empathy, and contribute to continuous improvement.
• Collaborate with internal teams, attend training sessions, and stay informed about product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, interpersonal, and customer‑focused mindset.
• Ability to multitask in a fast‑paced environment and work independently.
• Basic computer literacy and familiarity with digital communication tools.

Required skills

• Experience with CRM systems (preferred).
• Proficiency in email and chat tools.

What we offer

• Competitive compensation.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth in customer support.
• Performance‑based incentives and a collaborative remote team environment.