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This job expired on 19/07/2026. It no longer accepts applications.
Remote Customer Service Specialist
PULSEMEDIA (MENA) · Tabuk
Job description
About the role
We are looking for a dedicated Remote Customer Service Specialist to be the first point of contact for our customers. You will provide accurate information, resolve issues, and ensure a positive experience across email, live chat, and phone channels.
Key responsibilities
- Respond promptly to customer inquiries via email, live chat, phone, and other channels.
- Provide product, service, policy, pricing, and procedural information.
- Assist with account management, billing, order status, returns, and exchanges.
- Troubleshoot concerns and deliver solution‑oriented assistance.
- Escalate complex or technical issues to internal teams when needed.
- Follow up to confirm issue resolution and gather feedback.
- Document interactions, resolutions, and updates in the CRM system.
Required profile
- Excellent communicator who enjoys helping people.
- Ability to thrive in a fast‑paced environment.
- Empathetic and customer‑focused attitude.
- Professional composure when handling diverse situations.
Required skills
- Experience using CRM systems.
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PULSEMEDIA (MENA)
Tabuk