Remote Customer Support Specialist

About the role

PulseMediaNL is looking for a Remote Customer Support Specialist to join its fully remote team. The role focuses on delivering timely, empathetic assistance to customers across email, chat and phone, ensuring a smooth experience with the company’s products and services.

Key responsibilities

• Respond to customer inquiries via email, chat and phone in a professional and prompt manner.
• Provide accurate information on products, services and policies, and assist with account updates, orders and troubleshooting.
• Investigate and resolve issues, escalating complex cases when necessary, and document interactions in the CRM.
• Follow up with customers to confirm resolution and gather feedback.
• Maintain and update FAQs, support resources and internal documentation.

Required profile

• 1–2 years of experience in customer support or a similar role.
• Strong communication and interpersonal skills with a customer‑focused mindset.
• Ability to multitask, prioritize and work independently in a remote environment.
• High attention to detail and organizational abilities.

Required skills

• Familiarity with CRM systems and customer support tools.
• Basic proficiency with Microsoft Office Suite.

What we offer

• Remote‑first flexibility supporting work‑life balance.
• Opportunities for professional growth and skill development.
• Collaborative and supportive team environment.
• Competitive compensation aligned with experience.