Reservation Sales Agent

About the role

The Reservation Sales Agent works on the front line to provide superior travel services, selling airline tickets and related products. The role focuses on converting enquiries into ticketed sales through efficient and friendly customer service.

Key responsibilities

• Provide the highest standard of customer service to retail, government, and corporate clients.
• Attend all customer queries in a timely and appropriate manner.
• Offer dnata Travel products, services, loyalty programs, and destination information.
• Maximize sales opportunities by cross‑selling and up‑selling auxiliary products.
• Make travel‑related reservations, issue tickets, and ensure compliance with airline, hotel and product rules.
• Recommend alternate classes, routes or carriers when requested seats are unavailable.
• Inform customers about passport, visa, health, insurance and check‑in requirements.
• Maintain excellent relationships with clients and keep them updated on new products.
• Adhere to dnata Service Standards and internal audit requirements.
• Read, assimilate and implement changes to front‑ or back‑office systems, airline fares and schedules.
• Ensure daily revenue documents are correctly reported for accurate invoicing.

Required profile

• Degree or Honours (12+3 or equivalent), preferably in Travel and Tourism or a related discipline.
• Excellent knowledge of geography and arithmetic.
• Strong interpersonal, telephone and customer service skills.
• Knowledge of airline reservation systems.
• Strong verbal and written English proficiency.