Reservations Agent

About the role

As a Reservations Agent you will be the first point of contact for guests, creating a warm and welcoming experience that sets the tone for their stay. You will manage booking requests, provide accurate information and ensure each reservation reflects the high standards of our Accor‑affiliated hotel.

Key responsibilities

• Deliver friendly, engaging service to every guest interaction.
• Select the best room options for guests while maximizing revenue through up‑selling.
• Promote hotel facilities and handle special requests.
• Process reservation requests, maintain rooming lists and keep the reservation system up‑to‑date.

Required profile

• Guest‑focused personality.
• Saudi national.
• Previous experience in hospitality reservations is an asset.
• Strong interpersonal and problem‑solving abilities.
• Fluent in English; additional languages are a plus.

Required skills

• Proficiency with Opera or a similar hotel reservation system.

What we offer

• Employee benefit card with discounted rates across Accor properties worldwide.
• Access to learning programs through Accor Academies.
• Career development opportunities within the hotel and across the global network.
• Participation in corporate social responsibility initiatives such as Planet 21.