Reservations Supervisor

About the role

Red Sea Global Hospitality is seeking a Reservations Supervisor to lead the daily operations of its Reservations team. The role focuses on delivering exceptional guest service, ensuring operational efficiency, and supporting revenue optimization across all booking channels.

Key responsibilities

• Supervise day‑to‑day reservation activities, guaranteeing accurate and timely handling of inquiries and bookings.
• Lead, coach, and support Reservations Agents to meet performance standards and guest satisfaction goals.
• Monitor reservation traffic across phone, email, online booking platforms, and third‑party channels.
• Review, approve, and oversee modifications, cancellations, group bookings, and special requests in line with hotel policies.
• Maintain precise reservation records within the Property Management System.
• Track room inventory, availability, and booking pace while collaborating with Revenue Management to maximize occupancy and revenue.

Required profile

• Proven experience supervising a reservations or front‑office team.
• Strong understanding of hotel reservation processes and revenue‑management principles.
• Excellent communication and interpersonal skills for cross‑department collaboration.
• Ability to work in a fast‑paced hospitality environment.

Required skills

• Property Management System (PMS) proficiency.
• Familiarity with online booking platforms and third‑party distribution channels.