Retail Supervisor – Wellness Resort

About the role

The Retail Supervisor will lead the retail area of the upcoming Jayasom Wellness Resort, ensuring a welcoming environment, seamless guest experience, and alignment with the resort’s sustainability and wellness values.

Key responsibilities

• Welcome and greet guests in the retail areas, maintaining a friendly and well‑stocked environment.
• Provide administrative support to retail operations and ensure smooth guest experiences.
• Source new retail suppliers and products that reflect the resort’s sustainability and health focus.
• Accurately process charges, handle stock‑take, inventory reporting, purchase wrapping and shipping.
• Maintain a clean, organized, and hygienic retail workspace, refreshing and sanitising areas regularly.
• Promote the company’s wellness and sustainability culture among team members.
• Communicate effectively with all resort departments to deliver outstanding service.
• Develop and maintain relationships with colleagues, clients, and corporate office.
• Educate resort employees on retail products and facilitate meetings, seminars, and training sessions.
• Participate in community‑relations activities and work towards exceeding business targets.

Required profile

• Strong communication and interpersonal skills.
• Customer‑service orientation with a focus on hospitality excellence.
• Ability to work collaboratively across multiple departments.
• Understanding of wellness, sustainability, and health‑focused retail concepts.
• Attention to detail in hygiene, safety, and inventory management.
• Leadership qualities to mentor and train staff.

Required skills