Returns Team Leader

About the role

We are seeking an experienced Returns Team Leader to manage daily returns receiving, verification, inventory accuracy, product disposition and team coordination within our Central Warehouse.

Key responsibilities

• Lead the receiving and processing of returned products, ensuring accurate recording in the WMS.
• Verify quantities, item details, condition, return reasons and supporting documentation.
• Investigate and resolve discrepancies with Stock Control and related teams.
• Coordinate product segregation, classification and approved disposition, working with Quality Assurance as needed.
• Allocate daily tasks based on return volumes and monitor team productivity, attendance and safety compliance.
• Maintain accurate return records, prepare operational reports and monitor KPIs to drive process improvements.

Required profile

• 3‑5 years of experience in warehouse operations, returns, inbound or inventory control.
• Previous team leader or operational coordination experience preferred.
• Strong knowledge of warehouse returns, product verification and inventory movements.
• Ability to work in a fast‑paced, high‑volume environment and support rotational shifts, weekends or public holidays.

Required skills

• Proficiency with Warehouse Management Systems (WMS).
• Experience using warehouse operational systems for inventory tracking.