Rooms Operations Manager

About the role

The Rooms Operations Manager is responsible for overseeing all rooms‑area departments—including Front Office, Housekeeping, Engineering and Maintenance—at a Sheraton property in Madinah. The role focuses on delivering exceptional guest and employee satisfaction while driving financial performance and compliance with brand standards.

Key responsibilities

• Lead the Rooms Operations team, translating property goals into daily actions for guest tracking and productivity.
• Manage the execution of Front Office, Housekeeping, and Engineering/Maintenance operations.
• Monitor and publish guest satisfaction results, addressing feedback promptly.
• Develop and implement improvement plans based on employee and guest satisfaction data.
• Conduct semi‑annual one‑on‑one meetings with staff and support scheduling and staffing needs.
• Ensure adherence to property‑specific recovery plans and standard operating procedures.

Required profile

• High school diploma or GED with at least 4 years of experience in guest services, front desk, housekeeping or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field with at least 2 years of relevant experience.
• Proven ability to lead teams, motivate staff and drive continuous improvement.

Required skills

• Leadership and team management.
• Understanding of Front Office, Housekeeping, Engineering and Maintenance operations.
• Ability to analyze guest satisfaction data and implement corrective actions.