Senior Cargo Operations Agent

About the role

The Senior Cargo Operations Agent will oversee import and export cargo activities at the Riyadh station, ensuring seamless coordination between customers, ground handling agents, and the airline’s cargo department. The role focuses on delivering high‑quality customer service while meeting revenue and cargo‑target objectives.

Key responsibilities

• Support the supervisor in developing operational plans and surpassing revenue targets.
• Liaise with local ground handling agents and the head‑office cargo department to maintain high service standards.
• Oversee GHA routines to ensure smooth operational flow.
• Assist import customers with cargo clearance and coordinate with HQ and origin stations for support.
• Plan flights to maximize cargo space utilization and control export/import operations.
• Coordinate with customers and cargo‑claims representatives to resolve discrepancies.
• Disseminate cargo‑related regulatory information to customers and ensure compliance with customs, health, and security rules.
• Notify freight forwarders and agents of cargo arrival to avoid prolonged airline custody.

Required profile

• Relevant vocational, tertiary or trade qualification.
• Minimum of 3 years experience in cargo operations, acceptance, or related administrative roles.
• Strong understanding of cargo handling, customs procedures, and safety/security regulations.
• Proven ability to work with multiple stakeholders and meet operational targets.

Required skills

• Cargo operations management
• Flight planning and cargo space optimization
• Customer service in logistics environment
• Knowledge of customs and regulatory compliance