Senior Manager – Customer Interaction Suite

About the role

Tata Communications is seeking a Senior Manager for its Customer Interaction Suite within the Unified Collaboration domain. The role focuses on deepening customer engagements, identifying growth opportunities, and delivering tailored technology solutions that address critical business challenges.

Key responsibilities

• Develop and execute growth and go‑to‑market strategies for the product portfolio in the assigned region.
• Identify high‑potential customers, build long‑term alliances, and manage the full sales cycle.
• Lead technical conversations alongside solution architects and translate client requirements into compelling propositions.
• Drive revenue targets, pipeline growth, and cross‑functional deal alignment (BD, bid management, legal, commercial, solutions).
• Establish regional solution partners and alliances to expand market reach.
• Proactively surface product or solution gaps and coordinate internal bid calls to accelerate closures.

Required profile

• Bachelor’s degree (MBA or equivalent preferred).
• 7‑12 years of enterprise sales experience, preferably with technology services firms (telecom, hardware, software, cloud).
• Proven record of linking business challenges to technology decisions.
• Strong relationship‑building, negotiation, and communication skills.

Required skills

• Cloud services
• Enterprise networking
• Solution architecture