Service Advisor

About the role

The Service Advisor is the primary point of contact for customers at Lucid’s service centers. You will manage service appointments, create accurate job orders, and coordinate with internal teams to ensure timely, high‑quality service delivery while maintaining strong customer satisfaction.

Key responsibilities

• Set up and manage service and mobile appointments, confirming bookings, rescheduling as needed, and aligning with workshop capacity and technician skills.
• Perform pre‑arrival checks 48 hours before visits, reviewing customer concerns, vehicle history, parts availability, and flagging constraints to supervisors.
• Handle Vehicle Off Road (VOR) cases, prioritizing them, coordinating with roadside/towing providers, and ensuring transparent communication throughout the repair journey.
• Greet customers, capture language preference and contact details, and conduct or coordinate walk‑around inspections, recording condition, state‑of‑charge, warnings, and mileage.
• Upload photos or videos to the work‑order system and maintain accurate documentation throughout the service process.

Required profile

Required skills