Social Media Customer Service - Riyadh

About the role

We are looking for a proactive Social Media Customer Service professional to join our Riyadh team. You will be the voice of the brand on social platforms, delivering timely and courteous support while maintaining a positive brand image.

Key responsibilities

• Respond promptly and professionally to customer inquiries across social media platforms.
• Monitor and manage customer comments, direct messages, and online reviews.
• Maintain a positive and professional brand image through all customer interactions.
• Resolve, track, document, and report recurring customer feedback, concerns, and trends.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Required profile

• 1–3 years of experience in social media customer service.
• Fluency in Arabic and English, both written and verbal.
• Ability to manage multiple conversations and tasks simultaneously.
• Flexibility to work varying schedules and hours when required.
• Ability to work independently and collaboratively within a team.

Required skills

• Proficiency in Microsoft Office.