Training Manager

About the role

The Training Manager drives the company’s values and philosophy by ensuring all training and development activities are aligned with the organization’s mission and vision. Working closely with property leadership, the role identifies employee and organisational development needs and delivers effective training programs that support business results.

Key responsibilities

• Administer and promote employee training programs covering product knowledge, company philosophy, customer service and leadership skills.
• Conduct needs assessments, design and develop custom and corporate training curricula.
• Facilitate delivery of training sessions and ensure adult‑learning principles are applied.
• Monitor enrollment, attendance and participant progress; evaluate training effectiveness and ROI.
• Partner with operational leaders to assess skill transfer and impact on guest satisfaction.
• Develop training program plans and budgets, linking them to strategic objectives.

Required profile

• 2‑year degree in Human Resources, Hotel & Restaurant Management, Hospitality, Business Administration or related field, plus 2 years of HR or related experience, and a certified trainer qualification.
• OR a 4‑year bachelor’s degree in the same fields with a certified trainer qualification and no prior experience required.

Required skills