Training Manager

About the role

The Training Manager will lead the design, delivery and evaluation of learning initiatives that support the hotel’s mission and vision. Working closely with property leadership, the role ensures that training programs align with business objectives and enhance guest service excellence.

Key responsibilities

• Conduct needs assessments and identify performance gaps across all departments.
• Design, develop and facilitate both custom and corporate training programs covering product knowledge, company philosophy, customer service and leadership skills.
• Promote training opportunities to staff and maintain enrollment and attendance records.
• Monitor and measure training effectiveness using attendance data, participant feedback, guest satisfaction scores and other performance indicators.
• Provide on‑the‑job coaching and feedback to employees and managers to reinforce learning.
• Collaborate with operational leaders to ensure transfer of learning to daily operations.
• Prepare and manage training budgets and program plans.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field with at least 2 years of relevant experience, or a 4‑year bachelor’s degree with a certified trainer qualification.
• Strong understanding of adult learning principles and ability to apply them in a hospitality environment.
• Excellent communication and interpersonal skills, with a focus on guest‑centric service.

Required skills

• Certified Trainer qualification.