Video Conference Technician

About the role

The Video Conference Technician provides on‑site technical support for video‑conferencing and collaboration rooms, ensuring critical meetings run smoothly. The role involves preparing, testing, and maintaining AV equipment, as well as responding quickly to urgent incidents.

Key responsibilities

• Prepare, test, and support meeting rooms before scheduled and critical meetings.
• Troubleshoot cameras, codecs, microphones, speakers, displays, and room‑control systems.
• Support Microsoft Teams Rooms, Logitech MTR, and Poly video‑conferencing systems.
• Resolve AV, connectivity, content‑sharing, and presentation issues.
• Perform equipment installation, configuration, replacement, and preventive maintenance.
• Provide immediate on‑site support during urgent incidents and VIP/critical meetings.
• Create and update incidents and service requests through the ITSM platform.
• Coordinate with Network, Infrastructure, Security, and vendor teams for complex issues.
• Support approved firmware/software upgrades and equipment lifecycle activities.
• Maintain equipment inventory, technical records, and troubleshooting documentation.

Required profile

• 3+ years of hands‑on video‑conferencing/AV/collaboration experience.
• Diploma or Bachelor’s degree in IT, Computer Engineering, Electronics, Telecommunications, AV Technology, or related field.
• Microsoft Teams, Poly, or relevant certifications are a plus.
• On‑site presence in Riyadh is mandatory.
• Willingness to support critical meetings and participate in on‑call support when required.

Required skills

• Microsoft Teams / Teams Rooms
• Poly video‑conferencing systems and codecs
• Logitech MTR
• AV equipment (cameras, microphones, speakers, displays)
• Room‑control and content‑sharing technologies (Crestron, QSC, Shure, Bose, BenQ)
• Basic IP networking and connectivity troubleshooting
• AV equipment installation, cabling, and configuration