Welcome Desk Agent – Front Desk (Saudi Nationality)

About the role

The Welcome Desk Agent is the first point of contact for guests at our Riyadh property. You will manage check‑ins and check‑outs, handle payments, and provide accurate information about the hotel and local area.

Key responsibilities

• Process guest check‑ins, assign rooms, issue and activate room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Process check‑outs, resolve late or disputed charges, and run daily arrival/departure reports.
• Answer guest calls and requests, record messages, and coordinate with housekeeping for room readiness.
• Provide parking information, dispatch bell or valet staff, and give directions to local attractions.
• Complete cashier and closing reports, cash personal and traveler's checks, and balance the bank at shift start and end.
• Follow safety, security, and company policies; maintain professional appearance and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or specific licenses needed.

Required skills

What we offer

• Full‑time, on‑site position within a global hospitality brand.
• Opportunities for career growth and development.
• Inclusive and diverse work environment.