Workshop Supervisor – Automotive Service

About the role

The Workshop Supervisor leads daily operations on the service floor, ensuring technicians meet OEM repair standards, deliver on time and within allocated labour hours. This role is pivotal for workshop productivity, quality, safety and overall dealership profitability.

Key responsibilities

• Allocate Repair Orders to technicians based on skill, complexity and workload to maximise labour utilisation.
• Monitor work‑in‑progress throughout the day, remove bottlenecks and guarantee promised delivery times.
• Ensure adherence to OEM repair manuals, approved diagnostic procedures and dealership SOPs for every job.
• Drive workshop KPIs such as productivity, efficiency, labour utilisation and technician performance against monthly targets.
• Conduct final quality inspections on completed repairs to eliminate repeat work and warranty risks.
• Investigate technical failures, repeat repairs and customer complaints, applying corrective actions and coaching.
• Supervise, mentor and develop a team of Technicians, Electrical Technicians and PDI Technicians, handling discipline, attendance and performance reviews.

Required profile

• Proven experience in automotive workshop management or supervision.
• Strong understanding of OEM standards, safety regulations and quality control.
• Ability to lead, motivate and develop technical staff.
• Excellent problem‑solving skills and attention to detail.
• Effective communication with Service Advisors, Parts and customers.

Required skills

• Special Service Tools (SSTs)
• Diagnostic equipment
• Calibration systems
• OEM repair manuals