Account Management – Enterprise Customer Success

About the role

As an Account Management professional at Microsoft, you will lead strategic customer relationships and account planning for complex enterprise accounts, bringing together Microsoft teams, partners, and customer stakeholders to deliver business outcomes and drive digital transformation.

Key responsibilities

• Cultivate and expand executive‑level relationships with top telecommunications customers, aligning Microsoft capabilities with their business priorities.
• Develop deep understanding of customers’ strategies, industry trends, and market dynamics to accelerate digital transformation goals.
• Orchestrate internal teams and partners to deliver innovative, strategic solutions that drive customer value and business outcomes.
• Oversee and execute comprehensive account plans, ensuring engagements meet sales goals and unlock new growth opportunities.
• Serve as a trusted advisor, translating Microsoft solutions into business impact and guiding customers through transformative change.

Required profile

• Master’s degree in Business Administration with 4+ years of relevant experience, or Bachelor’s degree with 6+ years, or equivalent experience.
• 5+ years of account management experience with a strong track record in strategic customer engagement, digital transformation, and complex sales.
• Proven ability to manage executive‑level relationships and lead cross‑functional teams.

Required skills

• Consultative selling
• Opportunity orchestration
• Executive‑level relationship management
• Business acumen
• Leading cross‑functional teams
• Complex sales
• Digital transformation