Assistant Guest Relations Manager – Saudi Nationals Only

About the role

The Assistant Guest Relations Manager will lead the Guest Relations section at Kempinski Al Khobar, ensuring the highest level of professional service in line with the brand’s standards. This position is open exclusively to Saudi nationals and acts as a key representative of hotel management for all guest‑related matters.

Key responsibilities

• Communicate hotel and company philosophy, acting as an internal ambassador.
• Maintain in‑depth knowledge of the hotel layout, city surroundings, VIP guests, and special events.
• Collect and distribute daily VIP feedback from sources such as Google and Opera PMS, updating guest profiles and informing relevant departments.
• Welcome, escort, and bid farewell to top VIPs, ensuring personalized service throughout their stay.
• Coordinate tailor‑made itineraries with FOM/AFOM and manage VIP greetings and departures.
• Enter comprehensive guest history information into the system.
• Assist visitors with general information, internal promotions, and directions.
• Handle guest complaints and requests politely, directing staff as needed and maintaining a record of all issues.
• Report hazards promptly and provide guests with information on hotel services and promotions.
• Make decisions on upgrades, comps, and rebates according to hotel policies.
• Participate in daily briefings, training programmes, and special projects as assigned.