Change Communications & Adoption Senior Manager

About the role

The Change Communications & Adoption Senior Manager will lead the design and delivery of communication and adoption strategies for process re‑engineering and automation initiatives within the Chief Operating Office. This role ensures that change considerations are embedded early, supporting smooth implementation and strong business readiness across the organization.

Key responsibilities

• Develop and execute change adoption plans aligned with initiative timelines and business impact.
• Conduct stakeholder and impact assessments to identify readiness needs, adoption risks, and resistance points.
• Collaborate with business leaders and support functions to build buy‑in, address concerns, and reinforce key messages.
• Draft and deliver communication materials such as announcements, presentations, newsletters, and leadership talking points, translating complex initiatives into clear, audience‑appropriate content.
• Create visual communication assets using approved templates and coordinate with design specialists for high‑visibility materials.
• Support go‑live readiness, training alignment, post‑go‑live reinforcement, and hyper‑care activities.
• Monitor adoption metrics, report status, and escalate risks or gaps through governance channels.
• Capture lessons learned and promote continuous improvement of change communication practices.

Required profile

• Bachelor’s degree in Business Administration, Communications, or a related field.

Required skills