Customers Complaints Admin - Fare Collection System

About the role

The Customer Complaints Administrator will oversee the complaint management process for the fare collection system, ensuring timely resolution and continuous service improvement. This role acts as a liaison between customers, internal teams, and external contractors to maintain high satisfaction levels.

Key responsibilities

• Manage complaint handling systems and workflows.
• Track, analyse and report on customer feedback trends.
• Coordinate with contractors to achieve prompt issue resolution.
• Prepare regular performance reports for customer service.

Required profile

• Degree or diploma in Business Administration or a related field.
• At least 5 years of experience in customer service or complaints handling.
• Strong written and verbal communication abilities.
• Proven reporting and analytical skills.

Required skills

What we offer

• Tax‑free salary.
• Life, medical and insurance coverage.
• Annual leave and company gratuity scheme.
• Discretionary bonus and annual flight contribution.
• Transportation and housing allowances.
• Employee Wellbeing Program with 24/7 access to finance, legal, health and fitness specialists.