Field Service Engineer (Medical Diagnostics)
Radiometer · Riyad
وصف الوظيفة
About the role
Radiometer is seeking a Field Service Engineer to deliver customer excellence across its installed base of diagnostic analyzers in Saudi Arabia. You will act as the external face of the company, providing advanced troubleshooting, installation, preventive maintenance, and training to healthcare providers.
Key responsibilities
- Perform advanced troubleshooting, installation, preventive maintenance, and servicing of Radiometer analyzers.
- Maintain and calibrate tools and test equipment.
- Complete regulatory field action notes and technical updates within required deadlines.
- Install analyzers on‑site and conduct user training for customers.
- Order and manage spare parts, accurately recording usage on service jobs.
- Ensure compliance with company regulations, policies, and applicable regulatory requirements.
- Upgrade operating systems (Windows 7/10/11) and maintain cybersecurity compliance.
- Conduct basic IT troubleshooting, configure IP addresses, and verify connectivity to middleware, LIS, HIS, or EMR systems.
Required profile
- University degree in biomedical, mechanical/electromechanical, electronic engineering or equivalent.
- 3‑5 years of field service experience in the healthcare industry with medical or point‑of‑care diagnostic equipment.
- Proven expertise in troubleshooting, networking/connectivity setup, and IT system upgrades.
- Experience with command‑prompt operations and connectivity testing with middleware/LIS/HIS/EMR.
- Strong analytical and interpersonal abilities.
Required skills
- Advanced troubleshooting of medical analyzers
- Installation and preventive maintenance of diagnostic equipment
- Calibration of tools and test equipment
- Regulatory documentation and field action reporting
- Spare parts inventory management
- Operating system upgrades (Windows 7/10/11)
- Cybersecurity compliance for medical devices
- Basic IT troubleshooting
- IP address configuration
- Middleware/LIS/HIS/EMR connectivity
- Networking setup and testing
- Command‑prompt usage
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Radiometer
Riyad