Front Office Manager – Saudi Nationals Only

About the role

The Front Office Manager will lead the Reception, Concierge, PABX and Business Center teams at a luxury hotel in Al Khobar. This senior position is responsible for delivering Kempinski‑standard service, driving revenue, and ensuring operational excellence.

Key responsibilities

• Prepare and manage the annual budget, manning guide and front office P&L.
• Control room inventory, group blocking, packages and up‑selling to maximise REVPAR.
• Oversee duty rosters, labour cost controls and occupancy variances for productivity.
• Conduct interviews, approve training plans and monitor performance of all front office sub‑departments.
• Handle guest complaints, maintain high visibility with guests and staff, and ensure VIP arrivals are managed flawlessly.
• Carry out disciplinary actions, re‑evaluate workflows and implement policy improvements.
• Ensure compliance with local police information requests and maintain LQA inspection scores of at least 85%.
• Act as Manager on Duty during weekdays and weekends, and cover Rooms Division responsibilities in the absence of senior managers.

Required profile

• Saudi national with extensive experience in front office management within luxury hotels.
• Proven track record in budget preparation, profit & loss responsibility and revenue optimisation.
• Strong knowledge of hotel operational procedures, REVPAR drivers and guest service standards.
• Ability to lead, train and develop multi‑disciplinary teams while maintaining cost efficiency.