Front Office Manager – Saudi Nationals Only

About the role

The Front Office Manager will lead the Reception, Concierge, PABX and Business Center teams at Kempinski Al Khobar, ensuring service standards meet Kempinski brand expectations. This position is open to Saudi nationals only and reports directly to the Rooms Division Director.

Key responsibilities

• Oversee daily operations of Reception, Concierge, PABX and Business Center, maintaining highest service quality.
• Participate in budget preparation, manage profit & loss, and control labour costs within budgetary limits.
• Maximise hotel revenue by managing room inventory, group blocking, packages, up‑selling and adherence to REVPAR policies.
• Prepare annual budget and staffing guide; control duty rosters for sub‑departments to ensure efficiency.
• Identify training needs, approve training plans and monitor compliance across Front Office sub‑departments.
• Conduct interviews, manage performance, and execute disciplinary actions per company procedures.
• Re‑evaluate workflows, implement and evaluate procedures and policies to optimise operations.
• Ensure accurate reporting to local police authorities as required.
• Organise regular departmental meetings and maintain up‑to‑date knowledge of VIP arrivals and hotel events.
• Perform daily walk‑throughs, handle guest complaints, and maintain high visibility with guests and staff.
• Maintain at least 85% score in LQA inspections and act as Manager on Duty during weekdays and weekends.
• Lead pre‑opening tasks when applicable and assume Rooms Division responsibilities in the manager’s absence.