Guest Service Expert - Luxury Hospitality

About the Position

Join the prestigious Ritz-Carlton Reserve Nujuma in the breathtaking Ummahat Islands. As a Guest Service Expert, you will be at the heart of our mission to create unforgettable and unique experiences for our guests, delivering the legendary service standards that define our brand.

Main Missions

• Deliver exceptional guest service by ensuring seamless dining experiences and personalized attention.
• Manage table settings and maintain an impeccable dining environment according to luxury standards.
• Coordinate effectively with the kitchen team to ensure timely and accurate service.
• Maintain cleanliness and organization of work areas to uphold safety and hygiene protocols.
• Ensure strict adherence to company policies, quality standards, and professional grooming guidelines.
• Monitor and maintain workplace safety at all times.

Profile Required

• High School Diploma or equivalent qualification.
• Minimum of one year of experience in a similar hospitality or service role.
• Ability to maintain high energy levels and remain active (standing, walking, bending) throughout long shifts.
• Physical capability to handle loads (up to 25 lbs independently and 50 lbs with assistance).
• A professional demeanor with a strong commitment to excellence.

Required Skills

• Exceptional Customer Service
• Fine Dining Standards
• Effective Communication
• Team Collaboration
• Time Management & Efficiency